Thank You, We value your business. As a new customer we would like to take a moment to introduce you to our facility. The property manager can be reached at (815) 397-3000 during business hours. Please feel free to let us know anything that might improve our service to you or any problems you may encounter.

Our office is open Monday thru Friday from 9:30am to 5:30pm, Saturdays 9:30 to 2:00pm, our office is closed on Sundays.Access to you unit is from 6:00am to 9:00pm daily, to access the gate, please press the last four digits of your social security number and the star (*) key, please be advised that the gate will not open if rent is not paid. 

ALL Payments are due on the 1st monthly.

There is a 5 day grace period.

• After the 6th day Late your unit will be overlocked, once a payment is made the lock will be removed. 
• After 10 days late there is a $10.00 late fee assessed to your account.
• After 20 days late there is an additional $10.00 late fee assessed.
• At 36 days late we begin our lien process & there is a $110.00 lien fee assessed, your unit will then be scheduled for auction.

As friendly reminder from the manager, as a tenant with U-Stor it is your responsibility to:

Notify our office, in writing, of changes in mailing address and telephone numbers. It is also your responsability to respond to messages left and notices sent.  We send correspondence via U.S. Mail, Email and text. 

VACATING: Vacate notice is required and must be received by our office 10 days prior to vacating Unit. There is no refund on rent . We DO NOT pro-rate. The space must be left empty, clean, broom swept and in good condition. It is your responsibility to remove your lock when you vacate. Locks remaining on reported vacated unit(s) will not be considered vacated unless the lock is removed prior to giving notice of vacate.

Service Charges
Lock Cut Fee.........(Lost Key)...................$35.00 plus the cost of a new lock
Placing a lock on a “unlocked” unit...........$25.00 plus the cost of a new lock
Transfer Fee.............................................$15.00 Transfer must be completed in one day
Disposal of items left in unit or on site…...$250.00 min. charge-plus disposal cost
Cleaning……………………………….…….$15.00/hr. plus disposal cost

NOTICE: LEGAL ACTION WILL BE TAKEN AFTER 36 DAYS OF NON-PAYMENT OF RENT IN ACCORDANCE WITH THE ILLINOIS SELF-SERVICE STORAGE FACILITY ACT. THIS ACTION WILL RESULT IN ADDITIONAL LEGAL FEES BEING CHARGED TO YOUR ACCOUNT.

THIS ACTION COULD RESULT IN THE PROPER AUCTION OF YOUR GOODS.