Thank You, We value your business. As a new customer we would like to take a moment to introduce you to our facility. The property manager can be reached at (815) 397-3000 during business hours. Please feel free to let us know anything that might improve our service to you or any problems you may encounter.
Our office is open Monday through Friday from 9:30am to 5:30pm, Saturdays 9:30 to 2:00pm, our office is closed on Sundays. Access to your unit is from 6:00am to 9:00pm daily. To access the gate, please press the last four digits of your cell phone number and the star (*) key, please be advised that the gate will not open if rent is not paid. 
ALL Payments are due on the 1st monthly.
There is a 5 day grace period for payments. This is not a grace period to vacate. To avoid being charged an additional months rent vacate prior to the 1st of the month. We do not pro-rate out. 

• 5 days late access will be denied and your unit will be overlocked, once a payment is made the lock will be removed. 

• 10 days late there is a $10.00 late fee assessed to your account.

• 20 days late there is an additional $10.00 late fee assessed.

• 36 days late we begin our lien process & there is a $110.00 lien fee assessed, your unit will then be scheduled for auction.

As friendly reminder from the manager, as a tenant with U-Stor it is your responsibility to:Notify our office of changes in you email, mailing address and/or telephone numbers. It is also your responsibility to respond to messages left and notices sent.  We send correspondence via U.S. Mail, Email and text. 
VACATING: Vacate notice is required and must be received by our office 10 days prior to vacating unit. There is no refund on rent . We DO NOT pro-rate. The space must be left empty, clean, broom swept and in good condition. It is your responsibility to remove your lock when you vacate. Locks remaining on reported vacated unit(s) will not be considered vacated unless the lock is removed.
Service ChargesLock Cut Fee.........(Lost Key)...................$35.00 plus the cost of a new lockPlacing a lock on a “unlocked” unit...........$25.00 plus the cost of a new lockTransfer Fee.............................................$15.00 Transfer must be completed in one dayDisposal of items left in unit or on site…...$250.00 min. charge-plus disposal costCleaning……………………………….…….$15.00/hr. plus disposal cost
NOTICE: LEGAL ACTION WILL BE TAKEN AFTER 36 DAYS OF NON-PAYMENT OF RENT IN ACCORDANCE WITH THE ILLINOIS SELF-SERVICE STORAGE FACILITY ACT. THIS ACTION WILL RESULT IN ADDITIONAL LEGAL FEES BEING CHARGED TO YOUR ACCOUNT.

THIS ACTION COULD RESULT IN THE PROPER AUCTION OF YOUR GOODS.